CALIFORNIA · VISTA
Official Brand HQ & Engineering Center
E11EVEN Flagship Headquarters & Test-Ride Showroom
2485 Coral Street, Vista, CA 92081
+1 (888) 905-8243
ACT LAB UL 2849 & UL 2271 CERTIFICATION + APPENDIX A WARRANTY
Contact Technical Support (support@e11evenbike.com)
Industry-Leading Safety & 2-Year Parts, Labor + Shipping Protection
Every 2026 E11EVEN e-bike is protected by Warranty Appendix A—guaranteeing 2-Year Parts + 2-Year Repair Labor + 2-Year Warranty Shipping across 45 component groups at any local bike shop nationwide.
01 / ACT LAB ACCREDITED
UL 2849 (Full System) & UL 2271 (Battery Pack)
Independently tested and certified by ACT Lab LLC (ISO/IEC 17025 accredited laboratory in Long Beach, CA). Accepted by strict apartment boards, university campuses, HOAs, NYC/CA municipal regulations, and state rebate authorities.
02 / 50-STATE LOCAL BIKE SHOP ENABLEMENT
Serviceable at Any Local Bike Shop Nationwide
Live outside California, Colorado, or Ohio? You are 100% covered. E11EVEN uses standard Shimano drivetrains, Kenda tires, and serviceable hydraulic brakes—and reimburses approved warranty repair labor and parts shipping under Appendix A.
03 / RISK-FREE PURCHASE TERMS
60-Day Price Guarantee & 14-Day Trial Window
Every bike ships free from 2485 Coral St, Vista, CA 92081 within 1–2 business days (2–6 day contiguous US delivery) with a full 60-Day Price Match Guarantee and 14-Day Return Window.
VERBATIM WARRANTY SCHEDULE · APPENDIX A (2 YEARS / 5,000 MILES)
Appendix A: 2-Year Parts + 2-Year Repair Labor + 2-Year Shipping
Search any component below to verify its exact 2-year parts, repair labor, and freight shipping coverage.
46 of 46 Components Shown
| Covered Component (Appendix A) | 2-Year Replacement Part | 2-Year Repair Labor | 2-Year Warranty Shipping |
|---|---|---|---|
| Frame - Rigid | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Frame - Dual Suspension - Main Triangle | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Frame - Dual Suspension Linkage and Stays | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Fork - Rigid | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Fork - Suspension (60mm Lockout) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Handlebar | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Stem | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Headset | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Brake Lever (Hydraulic) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Brake Cable / Hydraulic Hose | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Brake Throttle Interrupts (Cutoff Sensors) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Brake Caliper (Hydraulic Disc) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Torque / Cadence Dual Sensor | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Shift Lever | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Shift Cable / Hose | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Shift Interrupts | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Control Switch | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Display (LCD / LED Telemetry) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Front Wiring Harness | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Controller (Sine-Wave Motor Controller) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Battery (UL 2271 Certified Lithium-Ion) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Rear Wiring Harness | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Throttle | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Bottom Bracket | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Crank Arms | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Pedals | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Derailleur (Shimano 7/8-Speed) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Hub Motor (350W / 500W / 750W Brushless) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Mid Motor | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Front Hub | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Front Rim | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Rear Rim | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Rear Hub | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Spokes | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Rim Strips | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Seat (Saddle) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Seat Post | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Seat Binder / Clamp | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Paint (Manufacturing Defect; Excludes Fading/Scratching) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Decals (Manufacturing Defect; Excludes Fading/Scratching) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Charger (54.6V 2A / 3A Smart Charger) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Front Light (Housing & Electronics; Excludes Bulb) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Rear Light (Housing & Electronics; Excludes Bulb) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Fenders (Front & Rear) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Rear Cargo Rack (55 lb / 100 lb Structural) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Wear Consumables: Brake Pads, Rotors, Chain, Chainrings, Cassette/Freewheel, Tires, Tubes, Truing | No (Stocked in 50-Part Store) | No (Wear Item) | Free Shipping Over $99 |
AUTHORIZED SHOWROOM & SERVICE NETWORK (8 DEALERS + VISTA HQ)
Test Ride in CA, CO & OH — Plus Nationwide LBS Coverage
Reconciles all 8 authorized retail dealers (including Picarlo in West Covina, CA) plus our official Vista, California Headquarters & Test-Ride Showroom.
TAP ANY STATE · 9 E11EVEN LOCATIONS + NATIONWIDE APPENDIX A
E11EVEN location
Ships direct + Appendix A
Showroom pin
CALIFORNIA · CHINO
Authorized Retail & Service Partner
Cycle Solutions
4140 Chino Hills Pkwy, Ste B, Chino, CA 91710
+1 (909) 597-0086
CALIFORNIA · SAN DIEGO
Authorized Retail & Service Partner
Ebike Universe
1620 Fifth Ave, San Diego, CA 92101
+1 (619) 310-5616
CALIFORNIA · WEST COVINA
Authorized Retail Partner
Picarlo
1773 W San Bernardino Rd, Suite E70, West Covina, CA 91790
+1 (323) 739-9199
COLORADO · WINTER PARK
Authorized Retail & Service Partner
Epic Mountain Sports
78941 US Hwy 40, Winter Park, CO 80482
+1 (970) 726-2868
COLORADO · PUEBLO
Authorized Retail & Service Partner
Totem Cyclery
224 S Union Ave, Pueblo, CO 81003
+1 (719) 924-9254
COLORADO · STEAMBOAT SPRINGS
Authorized Retail & Service Partner
Yampa Valley Electric Bikes
730 Lincoln Ave, Steamboat Springs, CO 80487
+1 (970) 879-3617
COLORADO · LITTLETON
Authorized Retail & Service Partner
Strictly Ebikes
2599 W Main St, Littleton, CO 80120
+1 (303) 862-9756
OHIO · PUT-IN-BAY
Authorized Island & Resort Partner
Put-in-Bay E-Bikes & Mobility
162 Delaware Ave, Put-in-Bay, OH 43456
+1 (419) 285-2785
UL 2849 REBATE & INCENTIVE CHECKER
Check State & Electric Utility Rebate Eligibility
Because all 4 E11EVEN models carry accredited ACT Lab UL 2849 & UL 2271 certifications, they meet the mandatory safety threshold required by state and utility rebate programs.
50-STATE LOCAL BIKE SHOP ONBOARDING
Nominate Your Hometown Bike Shop
Have a trusted independent mechanic in your town? Introduce them to our Vista, CA technical team—we ship genuine parts within 24–48 hours and reimburse warranty service labor directly under Appendix A.
INSIDE 2485 CORAL ST, VISTA, CA · STOCKED PARTS & QC PASSED
PHYSICAL SPARE-PARTS & QC INFRASTRUCTURE
Real California Warehouse. Real Stocked Inventory.
Every warranty claim and spare-part order is fulfilled directly from 2485 Coral St, Vista, CA 92081—never drop-shipped from an anonymous overseas broker. All media plates carry SHA-256 C2PA provenance hashes in our C2PA Media Ledger.
Inspect All 50 Stocked Parts